1 Scope of this policy
Lets Celebrate is operated by Rever United Services. This policy explains how to cancel or reschedule decoration services booked through letscelebrate.in, whatsapp, other online medium or directly with our authorised team, and how related refunds are handled.
We provide decoration and setup services at the agreed location. The cancellation terms below concern those services. Your statutory rights under applicable Indian law continue to apply.
2 How to request cancellation
Email – Order@letscelebrate.in with your order or booking number, the name and contact number used for the booking, the scheduled decoration date and setup slot, and a clear request to cancel. A reason is helpful but is not required for a voluntary cancellation.
For an urgent request, you may also contact our support team on WhatsApp at +91 9220133228. A clear cancellation request received through either channel is recorded using the time we receive it. Our acknowledgement or internal processing time does not move your request into a later cancellation band. Please retain your email or message as a record.
3 Cancellation by the customer
Unless different lawful booking terms were clearly disclosed and accepted before payment, the following schedule applies to voluntary cancellations. Time is measured backwards from the start of the confirmed decoration setup slot, in Indian Standard Time. Four days means 96 hours; two days means 48 hours.
Notice before setup slot | Refund | Cancellation charge |
More than 96 hours | 90% | 10% |
48 hours to 96 hours inclusive | 50% | 50% |
24 hours to less than 48 hours | 25% | 75% |
Less than 24 hours | 0% | 100% |
4 How the refund is calculated
The refund percentage applies to the amount actually paid to Lets Celebrate for the cancelled booking, after any discount. It does not apply to an unpaid balance or the undiscounted package price. For example, if you paid ₹5,000 and qualify for a 90% refund, the refund is ₹4,500.
For bookings covered by the standard schedule, the retained portion is the cancellation charge. We do not also deduct separate preparation, vendor, material, transport or payment processing charges from that refund. Cancellation charges remain subject to applicable law, including requirements concerning similar charges when we cancel unilaterally.
The zero-refund band concerns a voluntary cancellation close to the setup time. It does not remove your right to a remedy for a service failure by Lets Celebrate.
5 Customised bookings and special terms
A personalised or separately quoted booking may have different cancellation terms because it involves made-to-order items or specific commitments. Any such terms, including the amount or basis of a deduction, must be clearly explained and accepted before payment. They cannot be introduced after the booking.
There is no automatic blanket exclusion for festival dates, customised bookings or same-day bookings under this policy. Where no different lawful terms were agreed before payment, the standard schedule applies. No deduction is charged twice, and special terms cannot exclude statutory remedies for deficient or undelivered services.
6 Rescheduling
To request a different date, time or venue, email order@letscelebrate.in or Whatsapp our team with your booking number and the proposed change. Please contact us as early as possible, preferably at least 48 hours before the confirmed setup slot.
Rescheduling depends on availability. Any difference in package price or additional preparation or logistics cost will be explained for your acceptance before the change is confirmed. A rescheduled booking is confirmed only when we agree the new details with you in writing.
A rescheduling request alone does not cancel the original booking. If the requested change cannot be accommodated and you wish to cancel, please send a clear cancellation request. We will explain the applicable refund before you decide.
7 Cancellation by Lets Celebrate and non delivery
If we cannot provide the booked service for reasons attributable to us or our appointed decorator, we will inform you promptly. You may accept an alternative arrangement or rescheduling, or receive a full refund of the amount paid for the undelivered service. This includes a decorator failing to attend where you have provided the agreed access and facilities.
The refund is available for payments made to Lets Celebrate through any payment method we authorised for the booking. It is not restricted to payments made through our website. You will not be required to accept a credit, voucher or alternative service instead of a monetary refund.
Where we cancel a confirmed booking unilaterally, we will issue 100 % refund of the booking amount to your original payment merchant/platform. Alternatively, you will also have an option to receive the refund on other online-authorized payment merchants.
8 Events beyond reasonable control
Natural disasters, government restrictions or other events beyond reasonable control may prevent a safe or lawful setup. We will explain the situation promptly and discuss a suitable alternative or rescheduling.
If no alternative is agreed and the service cannot be provided, amounts paid for the unprovided service will be refunded. Expenses already incurred are not an automatic basis to retain payment. Any proposed deduction for a separately supplied item or completed part of the service must be itemised, supported by the agreed terms and lawful. Any statutory obligation concerning cancellation charges continues to apply.
9 Venue access and customer responsibilities
Please arrange the agreed venue access, permissions and facilities and provide accurate booking details. If an access or safety problem arises, we will try to contact you and resolve it before discontinuing the setup.
our checkout form captures all the required details for the decoration. However, if there are any other details that is important for the execution of the order, you are requested to the share all such details before the scheduled event date.
Any cancellation or adjustment arising from such a problem will be assessed against the agreed booking requirements, the work actually completed and applicable law. An access problem does not automatically mean that the entire payment is forfeited but we will forfeit the expenses incurred in transporation, manpower, logistics etc. Where practicable, we will explain the issue and allow a reasonable opportunity to resolve it.
10 Service concerns and refund processing
If the decoration is not delivered as agreed, has missing inclusions or is otherwise deficient, contact order@letscelebrate.in as soon as possible. Your booking details and relevant photographs can help us investigate. We will consider an appropriate correction, refund or other remedy under applicable law. This is separate from voluntary cancellation.
Approved refunds will be initiated promptly, and we will notify you of the amount and available transaction reference. Refunds are normally returned through the original payment method. If that is not possible, we will agree a suitable alternative with you.
After initiation, the refund is ordinarily credited within 5–7 working days, depending on the bank or payment provider. If it has not arrived within that period, contact us so we can trace it. We will not use payment provider processing as a reason to leave an approved refund unresolved.
11 Grievance redressal
Grievance Redressal Officer: Sunil Dutt
Business: Rever United Services (Lets Celebrate)
Email: Support@letscelebrate.in
Phone: +91 9220277748
Correspondence address: Plot no 64, Sector 19A, Dwarka, New Delhi – 110075
Please include your booking number, if available, and a brief description of the concern. Consumer complaints are acknowledged within 48 hours and redressed within one month of receipt. We will provide a copy of the complaint as recorded and communicate the outcome.
Our grievance process does not restrict your right to approach the National Consumer Helpline, a competent Consumer Commission or another authority with jurisdiction for all such cases that are not resolved by us in the maximum time of one month and no clear reasoning was given to you in writing or via email.
12 Policy updates and your rights
The policy and any lawful booking-specific terms disclosed and accepted when you book apply to that booking. Later updates will not retrospectively reduce your refund entitlement.
If this policy conflicts with applicable law, the law prevails. Nothing here excludes liability or remedies that cannot lawfully be excluded. Personal information provided for cancellation or complaints is handled in accordance with our Privacy Policy.
Last Updated- 29 September 2026
