1. About these terms
Lets Celebrate is a brand/trade name owned and operated by Rever United Services. These terms govern bookings for our decoration services through letscelebrate.in, whatsapp,any other online medium and directly with our authorised team.
Our business correspondence address is Plot no 64, Sector 19A, Dwarka, New Delhi – 110075.
Please read these terms together with our Cancellation Policy, Payment and Refund Policy, Privacy Policy and the details provided for your selected package or written quotation.
Mandatory requirements of applicable Indian law prevail over any conflicting provision.
2. Eligibility and booking information
The person making a booking must be at least 18 years old and legally capable of entering into a contract. If you book on behalf of another person or an organisation, you must have authority to do so.
Please provide accurate contact details, decoration dates, setup slots, venue addresses and information needed to plan the service. Tell us promptly if any details change.
A parent, guardian or other authorised adult must arrange bookings for children’s celebrations.
3. Booking confirmation
An enquiry does not, by itself, reserve a date or confirm a booking. A booking is confirmed when we accept the booking and receive the payment required at checkout or in the agreed quotation.
Your confirmation will identify the selected service and relevant booking details. Please check it and notify us promptly of any error.
If payment is received but we cannot accept the booking, we will inform you and refund the amount received. Any alternative package, date or arrangement requires your agreement.
4. Package inclusions and reference images
The service includes the items and work specified in your selected package, order confirmation and any agreed written customisations.
The cover image illustrates the items listed under “What’s Included”. Additional gallery images may show customisations created for different customer preferences.
You may select a gallery design when booking. Please ensure that the corresponding inclusions, customisations and price are agreed and recorded in your booking confirmation. Selecting an image does not automatically include every visible item without the corresponding agreement.
“A few things to know” section on the product page mentions about the additional requirements/information for that particular product. You are requested to read the entire product page information in detail before finalizing the booking.
Colors and arrangements may vary slightly because of lighting, the venue and the nature of decoration materials. This does not permit us to omit agreed inclusions or materially change the booked service without your agreement.
5. Prices and payments
The price, applicable taxes, selected customisations and additional charges will be displayed at checkout or explained in the written quotation before payment.
Additional work requested after booking may affect the price or setup time. We will explain the change and obtain your agreement before proceeding.
Where an advance payment is agreed, the balance and payment deadline will be communicated. Payments, billing concerns, duplicate payments and refunds are handled under our Payment and Refund Policy.
6. Setup slots and changes
We will provide the service within the confirmed setup arrangement. Please tell us before booking if the decoration must be completed by a particular time so that we can confirm whether it can be accommodated.
Changes to the design, date, setup slot or venue depend on availability and feasibility. Any additional cost or revised timing will be explained for your acceptance.
A change is confirmed only when agreed with you in writing. A request to change a booking does not automatically cancel the original booking.
If we anticipate a delay, we will inform you and discuss a suitable resolution. Your rights concerning late, undelivered or deficient services remain unaffected.
7. Venue access and preparation
Please arrange the permissions needed from the venue owner, hotel, housing society or other relevant authority. Inform us of access restrictions, permitted setup hours, parking arrangements and any rules affecting the decoration.
Please provide the space, electricity and other facilities specified for your selected package. Where a stool, ladder or extension board is required from you, this should be communicated in the package instructions or booking arrangements.
You are responsible for disclosing relevant venue restrictions within your knowledge. We remain responsible for performing our work safely and with reasonable care.
If an access or safety problem prevents setup, we will try to contact you and, where practicable, allow a reasonable opportunity to resolve it. Any discontinuation, refund or adjustment will be assessed under the agreed requirements, our Cancellation Policy and applicable law.
8. Decoration materials and care
Where the package requires tape, hooks or other fixings on walls or ceilings, please check that the venue permits their use and inform us of sensitive surfaces.
Follow the care and removal instructions supplied for your booking. Balloons, flowers and other decoration materials may be affected by heat, weather, sharp objects or handling after setup.
Please keep balloons, small parts, electrical items and decoration equipment away from unsupervised children. Adult supervision is required where appropriate.
These precautions do not exclude responsibility for damage or injury caused by our negligence or any liability that cannot lawfully be excluded.
9. Rented equipment
Items identified as rented, such as stands, frames, lights, neon signs, panels and props, remain the property of their owner.
Collection will follow the arrangements communicated for your booking. Please provide reasonable access and do not dispose of, alter or move rented equipment without agreement.
Any claim concerning loss or damage will be explained and supported by the circumstances and reasonable evidence. We will take account of ordinary wear and tear and responsibility for the damage. Charges will not be imposed automatically without explanation.
10. Cancellation, rescheduling and refunds
Our Cancellation Policy governs voluntary cancellations, refund percentages, rescheduling, cancellations by Lets Celebrate and events beyond reasonable control.
Our Payment and Refund Policy explains how payments and approved refunds are processed.
Different lawful booking-specific terms apply only where clearly disclosed and accepted before payment. No new cancellation restriction or deduction will be introduced after booking.
A cancellation charge or a non-refundable booking condition does not remove your statutory rights concerning undelivered or deficient services. We will not require you to accept a voucher or alternative service instead of a monetary refund without your agreement.
11. Service concerns and appointed decorators
We may engage decorators, suppliers or other service providers to fulfil your booking. Lets Celebrate remains your contact for coordinating the booked service and resolving concerns.
If agreed inclusions are missing or the service is not delivered as agreed, contact order@letscelebrate.in as soon as possible. Booking details and relevant photographs can help us investigate.
We will consider correction, refund or another appropriate remedy under applicable law. Engaging a third-party decorator does not, by itself, remove our responsibility for the service sold to you.
12. Safety and discontinuation of service
We may pause work where there is an immediate safety risk, unlawful activity, threats or abusive conduct towards the team.
Where practicable, we will explain the concern and give an opportunity to resolve it before discontinuing the service.
Any financial adjustment will be assessed against the work performed, the agreed booking terms and applicable law. Discontinuation does not automatically result in forfeiture of the entire payment but we will forfeit the expenses incurred in transportation, manpower and logistics.
13. Photographs, publicity and personal information
Booking a service does not automatically grant permission to use photographs, videos, names or other personal information for advertising or public promotion.
Where identifiable people or personal details appear, we will seek the appropriate separate permission before promotional use. Permission must cover the people whose information is being used, including a parent or guardian where appropriate for a child.
we will only click the photographs and videography of the decoration setup or any other photo or video that do not reveal any Human Identity. Such video and photos will be used by us for promotion and marketing. The customer forfeits any right to demand the deletion or removal of any such photographs or videos that are not of personal nature and do not disclose identity or other personal information.
You may decline promotional use without affecting your booking. You may contact order@letscelebrate.in to withdraw permission for future use or request removal from channels we control.
Any photographs needed to document setup, investigate a complaint or manage the booking will be handled in accordance with our Privacy Policy.
14. Website use and intellectual property
Website content, branding and original materials are protected by applicable intellectual property laws and belong to Lets Celebrate or their respective owners.
You may browse and use the website to enquire about or book services. Commercial reproduction or use of protected materials requires permission from the relevant rights holder.
Use of decoration images, text, design, videos or any other intellectual property on the website, Instagram or any other medium linked to Lets celebrate without the explicit written permission from the authorized company representative is a breach of law.
Please do not misuse the website, attempt unauthorised access, interfere with its operation, impersonate another person or submit unlawful content.
If you supply photographs, names, artwork or other material for a customisation, please ensure that you have permission to provide it for that purpose.
15. Responsibility and legal rights
Each party remains responsible for its own conduct and obligations under the booking and applicable law.
We do not exclude statutory consumer remedies or liability that cannot lawfully be excluded. Any claim for compensation or recovery of costs must have a lawful basis and be assessed on its facts.
Nothing in these terms requires you to compensate us for our own negligence or removes your right to challenge an unfair charge or contractual provision.
16. Grievance redressal
Grievance Redressal Officer: Sunil Dutt
Business: Rever United Services (Lets Celebrate)
Email: Support@letscelebrate.in
Phone: +91 9220277748
Correspondence address: Plot no 64, Sector 19A, Dwarka, New Delhi – 110075
Please include your booking number, if available, and a brief description of the concern.
Consumer complaints are acknowledged within 48 hours and redressed within one month of receipt. We will provide a copy of the complaint as recorded and communicate the outcome.
Our grievance process does not restrict your right to approach the National Consumer Helpline, a competent Consumer Commission or another authority with jurisdiction for all such cases that are not resolved by us in the maximum time of one month and no clear reasoning was given to you in writing or via email.
17. Governing law and disputes
These terms are governed by the laws of India.
We encourage you to contact our grievance officer so that we can attempt to resolve a concern. This does not prevent you from pursuing an available legal remedy.
Disputes may be brought before the court, Consumer Commission or other authority having jurisdiction under applicable law. These terms restrict statutory consumer jurisdiction to Delhi.
18. Updates and interpretation
The terms and policies disclosed and accepted when you book apply to that booking. Later updates will not retrospectively reduce your rights.
A booking-specific term applies only where clearly communicated, accepted and lawful. Mandatory law takes precedence over these terms and any booking-specific condition.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Last Updated- 29th September 2026
