Lets Celebrate is operated by Rever United Services (“Lets Celebrate”, “we”, “us” or “our”). This Privacy Policy explains how we handle personal data when you visit letscelebrate.in, create an account, enquire about a decoration, make a booking, contact us by phone or WhatsApp, or otherwise use our services.

For questions or privacy requests, email Support@letscelebrate.in.

1. Personal data we collect

Depending on how you interact with us, we may collect:

• Contact and account details: your name, email address, phone or WhatsApp number, account details and communication preferences.
• Enquiry and booking details: the occasion, decoration selected, event date and time, venue or setup address, city, budget, customisation requests, names or messages requested for the decoration, and information you choose to share with our team.
• Order and payment records: your order history, amounts paid, payment status, transaction references, invoices, cancellations, refunds and support correspondence. Payments are handled through a payment service provider. Please do not send card numbers, CVVs, UPI PINs or other payment credentials to us by message.
• Photos and other material you provide: reference images, venue photographs, names, messages or other material supplied for planning or personalising a setup.
• Website and device information: IP address, browser and device details, pages viewed, interactions, cookies and similar technical information. Some of this information may identify you when combined with other data.

If you provide another person’s name, photograph, contact details or other personal data, please ensure that you are entitled to share it with us for the requested service. Share only the information needed for the decoration.

2. Why we use personal data

• Respond to enquiries and discuss decoration options, availability and pricing.
• Create and manage accounts, bookings and payments.
• Coordinate the event location, date, time, customisation and setup with the people providing the service.
• Send booking confirmations, service updates, invoices and essential customer support messages by email, phone, SMS or WhatsApp.
• Handle cancellations, refunds, complaints and privacy requests.
• Maintain website functionality, prevent misuse, secure our systems and understand how the website is used.
• Meet applicable accounting, tax and other legal obligations.
• Send promotional messages only where we have an appropriate basis to do so and in accordance with your choices. You can ask us to stop promotional messages at any time.

Providing information needed to arrange a decoration allows us to deal with your enquiry or booking. Promotional communications are separate from messages needed to fulfil or support an existing booking.

3. Cookies and analytics

Our website uses cookies and similar technologies for functions such as maintaining a session, remembering a cart or login, protecting the website and measuring usage. Analytics providers may receive technical and usage information, such as device details, IP address and pages visited.

You can manage cookies through your browser and, where we provide them, the website’s cookie controls. Disabling essential cookies may prevent account, cart or checkout features from working correctly. We will describe any optional advertising or tracking technologies in the relevant notice or controls when they are used.

4. Who receives personal data

We share data only where needed for the purposes described above. Recipients may include:

• Decorators, event partners or other personnel assigned to plan or perform your booking. They receive the relevant contact, location, timing and setup details.
• Payment processors, website and hosting providers, email and communication providers, analytics providers, and providers supporting customer service, security or business records.
• Professional advisers, regulators, law-enforcement bodies or other parties where disclosure is required or permitted by applicable law.
• A successor organisation if our business is reorganised or transferred, subject to applicable legal requirements.

We do not sell your personal data. Third-party services, including payment gateways and WhatsApp, may also process information under their own privacy policies when you use them.

5. Event photographs and children

Our services are booked by adults, including for children’s celebrations. We may receive a child’s name, age, photograph or other details if an adult supplies them for a personalised decoration. Please provide only what is necessary. If additional consent or parental verification is required by applicable law before we process a child’s personal data, we will obtain it before doing so.

We do not use customer-supplied personal photographs or any other photographs that reveal the face, personal identity etc taken at an event in our website gallery, advertising or social media merely because a booking was made. We will seek permission for a separate promotional use. A person appearing in an image, or their parent or guardian where appropriate may contact us at Support@letscelebrate.in about that use.
We click photographs related to the decorations, event setup and any other photographs that do not reveal any identity or personal information.

6. How long we keep information

We keep personal data for as long as needed to handle the enquiry, fulfill and support the booking, maintain relevant business records, resolve disputes, and comply with applicable law. Different records may have different retention periods. When information is no longer needed, we delete it or make it non-identifiable, subject to legal retention requirements and the practical operation of backups.

You may request deletion using the contact details below. We will explain if particular records must be kept for a booking, tax, accounting, security or other lawful purpose.

7. Security and data breaches

We use reasonable technical and organizational safeguards to protect personal data and limit access to people who need it for their work. No website or communication channel can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess it, take appropriate steps to contain and address it, and notify affected individuals and the relevant authority where applicable law requires us to do so.

8. Your privacy choices and requests

You can email Support@letscelebrate.in to:

• Ask what personal data we process about you and request available information about its use and sharing.
• Ask us to correct, complete or update inaccurate information.
• Request erasure of personal data, subject to applicable retention requirements.
• Withdraw consent where we rely on your consent, including for promotional communications.
• Raise a concern or grievance about how we handle your data.
• Ask about nominating another person to exercise your applicable rights in the event of your death or incapacity.

Please use the email address or phone number associated with your enquiry or account where possible. We may ask for information reasonably necessary to verify your identity before acting on a request. Withdrawal of consent does not affect processing already carried out lawfully, and some information may still be needed to complete an existing booking or meet a legal obligation.

Send consumer complaints and privacy grievances to Sunil Dutt, Grievance Redressal Officer, at Support@letscelebrate.in. Please include your name, contact details, order number (if applicable), and a description of the concern. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt. Privacy grievances will be handled expeditiously and within the applicable legal period. Where the DPDP grievance provisions apply, you may approach the Data Protection Board of India through the process made available under applicable law after first using our grievance process.

9. Processing and storage outside India

Some service providers may process or store information outside India. Where this occurs, we will comply with applicable Indian requirements concerning such transfers and use appropriate arrangements with the relevant provider.

10. External websites and services

Our website may link to third-party websites or services. Their handling of personal data is governed by their own privacy notices. Please review those notices when leaving our website or using a third-party service.

11. Changes to this policy

We may update this policy when our practices, services or legal obligations change. We will publish the revised version on this page with a new “Last updated” date and provide any further notice required by law.

12. Contact

Brand/ trade name: Lets Celebrate
Company Name – : Rever United Services
Grievance Redressal Officer: Sunil Dutt
Email: Support@letscelebrate.in
Business phone: 9220277748
Correspondence address: Plot no 64, Sector 19A, Dwarka, New Delhi – 110075
Website: https://letscelebrate.in

Last updated – 29 September 2026