1. About this policy
This policy explains payments, billing concerns and refunds for decoration services booked through letscelebrate.in, whatsapp, other online medium or directly with our authorised team.
Our Cancellation Policy sets out cancellation charges, refund percentages and rescheduling conditions. Our Privacy Policy explains how we handle personal information. Your rights under applicable Indian law continue to apply.
2. Prices and payment methods
The booking price, selected inclusions, customisations, applicable taxes and any additional charges will be shown at checkout or explained in your written quotation before payment.
Additional services or changes requested after booking may affect the price. We will explain the additional charges and obtain your agreement before proceeding.
You may pay using the methods available at checkout or another payment method confirmed by our authorised team. Please verify payment instructions with us before transferring money to an unfamiliar account.
Online payments are handled through the payment provider used for your transaction. Please do not send us your card PIN, CVV, UPI PIN, password or one-time password.
We may retain transaction references, payment status, receipts and other records needed to manage your booking, accounting and refunds, as explained in our Privacy Policy.
3. Booking payments and outstanding balances
The payment required to confirm your booking will be displayed at checkout or specified in your written quotation. Where an advance payment is agreed, the balance and its due date will also be communicated.
Please retain your booking confirmation and payment receipt. If money has been debited but you have not received confirmation, contact us before making another payment.
If an agreed payment is overdue, we will contact you and, where practicable, allow a reasonable opportunity to resolve it. Any suspension or cancellation will be handled according to the agreed booking terms, our Cancellation Policy and applicable law. An overdue payment does not automatically make all amounts already paid non-refundable.
4. Failed, duplicate or incorrect payments
If you notice a duplicate payment, an incorrect charge or a payment that has not been linked to your booking, email Support@letscelebrate.in.
Please include your booking number, payment date, amount and transaction reference. A screenshot or receipt may help us identify the transaction. Do not include confidential payment credentials.
We will reconcile the payment with our records and the payment provider. A verified duplicate or excess payment will be refunded without applying a voluntary cancellation charge to that excess amount.
Where a failed transaction is being reversed by your bank or payment provider, we will help you trace its status. Any statutory timelines applicable to failed payment transactions remain unaffected.
5. Cancellation refunds and rescheduling
Voluntary cancellation refunds are calculated under our Cancellation Policy using the amount actually paid for the cancelled booking, after any discount.
The standard refund bands are:
More than 96 hours before the start of the confirmed setup slot: 90% refund.
From 96 hours to 48 hours inclusive: 50% refund.
From 48 hours upto 24 hours: 25% refund.
Less than 24 hours: no refund for voluntary cancellation.
Time is measured in Indian Standard Time. Different lawful booking-specific terms apply only where clearly disclosed and accepted before payment.
Under the standard schedule, the retained portion is the cancellation charge. We do not also deduct separate preparation, vendor, material, transport or payment processing charges from the calculated refund.
Rescheduling depends on availability. Any price difference or additional cost will be explained for your acceptance before the change is confirmed. Please refer to our Cancellation Policy for the full process.
6. Cancellation by Lets Celebrate and service failures
If Lets Celebrate or our appointed decorator cannot provide the booked service for reasons attributable to us, you may receive a full refund for the undelivered service or accept an alternative arrangement.
This protection applies to payments received through any payment method we authorised for the booking. It is not limited to website payments.
Any additional amount payable when we cancel unilaterally will be handled under the corresponding provisions of our Cancellation Policy and applicable law.
If the service has missing agreed inclusions, is otherwise deficient or is not delivered as agreed, contact us as soon as possible. We will investigate and provide the refund, correction or other remedy appropriate under applicable law.
7. How refunds are returned
Approved refunds will be initiated promptly. We will notify you of the amount and provide the available transaction reference.
Refunds are normally returned through the original payment method. If that is not possible, we will agree a suitable alternative with you.
After initiation, refunds are ordinarily credited within 5–7 working days, depending on the bank or payment provider. If the refund has not arrived within that period, contact us so we can trace it.
A credit, voucher, rescheduled booking or alternative service will replace a monetary refund only if you agree. Payment provider processing does not remove our responsibility to follow up on an unresolved approved refund.
8. Service bookings and rented items
Lets Celebrate provides decoration and setup services. A conventional return of a completed service is not possible, but this does not restrict remedies for an undelivered or deficient service.
Collection of rented stands, frames, lights, props and other equipment follows the conditions communicated for your booking. Collection of rented equipment is separate from a cancellation or refund request.
9. Complaints and grievance redressal
Grievance Redressal Officer: Sunil Dutt
Business: Rever United Services (Lets Celebrate)
Email: Support@letscelebrate.in
Phone: +91 9220277748
Correspondence address: Plot no 64, Sector 19A, Dwarka, New Delhi – 110075
Please include your booking number, if available, and a brief description of the concern.
Consumer complaints are acknowledged within 48 hours and redressed within one month of receipt. We will provide a copy of the complaint as recorded and communicate the outcome.
Our grievance process does not restrict your right to approach the National Consumer Helpline, a competent Consumer Commission, your payment provider or another authority with jurisdiction for all such cases that are not resolved by us in the maximum time of one month and no clear reasoning was given to you in writing or via email.
10. Policy updates and your rights
The policy and any lawful booking-specific terms disclosed and accepted when you book apply to that booking. Later updates will not retrospectively reduce your refund entitlement.
If this policy conflicts with applicable law, the law prevails. Nothing here excludes liability or remedies that cannot lawfully be excluded.
Personal information supplied for payment enquiries, refunds and complaints is handled in accordance with our Privacy Policy.
Last Updated- 29th September 2026
